FAQ

Can I contact you by email?

Yes, please email info@moxicali.com We respond within a few hours on business days. 

Orders and Delivery

Can I cancel my order?

No, since are items are fresh made and in order to get your items to you as quickly as possible, all items go into production immediately.  

Can I change my order?

No, since are items are fresh made and in order to get your items to you as quickly as possible, all items go into production immediately.  

How much is delivery?

Postage costs vary depending on the location we are shipping to. Please see our shipping information for more details.

Do you deliver to any country?

We deliver to most countries and the delivery charge will be charged depending on where the item is being shipped. Please see our shipping policy for more details.

Can I track my item?

Yes, as soon as the item has been shipped we will send you an email with the tracking code.

How long will my order take to arrive?

It depends on where the item is being delivered. We typically ship within 1-4 business days.

How will my order be delivered?

We send most items using USPS and various services for international.

Do you gift wrap items?

No we are unable to offer gift wrapping, or a gift message at this time.

Some of the items from my order are missing?

An item may be missing for several different reasons, possibly because an item is out of stock, if this is the case you will have been contacted to inform you that we have not been able to fulfill your order and you will have received a refund for this item. We will endeavor to email you if any items are missing however please do contact us if you are unsure why an item has not been delivered or is missing.

Payments

What methods of payment do you accept?

We accept Visa, Mastercard, AMEX, Discover, JCB, Diners Club, Shop Pay, Apple Pay and PayPal for online payments.

Products

Do you have more sizes available?

If the size you are looking for is not on the website please contact us, and we will let you know if more sizes are available.

If an item is sold out will you be getting more stock in?

Generally yes, please contact us for details.

Returns

How do I return or exchange an item?

Please see our returns section for detailed information about how to return an item. 

What is your return and exchange policy?

We do not accept returns unless an item is damaged. We offer an exchange within 14 days of receipt. Please see our shipping and returns section for detailed information.

My order contains a faulty item can I return it?

Yes, please see our returns section of the website for detailed information about how to return a faulty item.

Who pays for return postage?

You are responsible for the cost of returning the item to us, we'll contact you once you have submitted a request.

Who pays for exchange postage?

You are responsible for the cost of returning the item to us, we'll contact you once you have submitted a request.

When will I receive my refund?

We will process refunds within 24 hours of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated packaging.

I have a question about returns- who do I contact?

Yes, please email returns@moxieandsundries.com. We'll resound within 1 business days.